You don’t just choose the teams playing because they play in top leagues or based on emotions. First of all, have a look at each selecting team to be sure whether both teams scored in their last 5-10 games. If both teams being selected are scoring goals and also conceding then it’s more likely that you’ve got an accurate betting prediction. Alternatively, if you select “No” in your BTTS bet, it means that you are betting that at least one of the teams will not score.
Player’s withdrawal is delayed due to unfinished verification.
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Player’s account not deleted despite multiple requests.
This can be accessed by typing the 1Win address into your mobile browser and then visiting the site directly. Discuss anything related to 1win Casino with other players, share your opinion, or get answers to your questions. The player from South Korea has been waiting for a withdrawal for less than two weeks. 1win Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
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The player denied having multiple accounts and insisted that she was the only one in her family who played at the casino. We had invited the casino to submit any evidence they had of the player’s alleged multiple accounts. The casino had sent evidence via email, which confirmed the player’s violation of the casino’s rules. As a result, we had rejected the complaint due to the player’s breach of the casino’s terms and conditions. The player from Italy had used temporary bank cards for transactions at the 1 Win casino.
Player’s winnings haven’t been received yet.
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- The player from Nigeria had an account with 1win, but after he won $11,000 in monopoly casino games, the casino had blocked his account.
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Despite extending the response deadline, the player remained unresponsive. As a result, we were unable to investigate the issue further and had to reject the complaint due to lack of communication from the player’s side. The player from India, whose account has previously been verified, has been experiencing difficulties with withdrawals and believes the casino is inventing reasons to block payouts.
After contacting support, he was told to wait 30 minutes, then 7 days, only to be informed that it was a payment system issue without resolution or timeline. The Complaints Team was unable to proceed with the investigation or provide solutions due to the lack of response from the player. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
Player is facing a withdrawal issue.
The player from Argentina requested a withdrawal prior to submitting this complaint. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision. The player from Italy had requested a withdrawal less than two weeks prior to submitting this complaint. The player confirmed that he had passed the KYC verification but had never made any withdrawals before.
Player’s funds are being retained.
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- The player from India had reported that after experiencing withdrawal difficulties, the casino had requested KYC documentation, which he had provided.
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- The player from India has been trying to withdraw their money for many days, but the transactions are continually stuck on processing or pending.
- He confirmed that he played slots, did not use any bonuses, and was the first in his family to open an account at the casino.
- The player has deposited money into his account, but the funds seem to be lost.
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The player’s unable to withdraw his money as he entered is e-mail incorrectly. The complaint 1win was closed as rejected as the player stopped responding. The player from Lower Saxony has been waiting for a withdrawal for less than two weeks. The player from Brazil has been waiting for a withdrawal for less than two weeks. The player from Germany was experiencing difficulties withdrawing his winnings due to ongoing verification.
Account blocked after submitting KYC documents.
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We inquired about the details of the account block but received no response from the player. Consequently, the complaint was rejected due to insufficient information. The player from Chile had two withdrawals rejected on June 26 due to banking issues, despite having previously made successful withdrawals to virtual accounts. Support assured the player that the funds would be returned immediately, but over 24 hours passed without any refund. We attempted to gather more information from the player to investigate further but received no response. Consequently, the complaint was rejected due to the lack of response from the player.
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- The player had confirmed that he did not use any bonus codes and his winnings amounted to INR15,000.
- We had invited 1win Casino to join the conversation and provide more information on the account block.
Consequently, the complaint was rejected due to lack of communication. The player from Egypt had his account closed on the 1win website, which contained over 2,400,000 Egyptian pounds. Despite having submitted the required documents to the security department more than 50 days prior, he had not received a response regarding the account blockage. The Complaints Team acknowledged the issue but clarified that it pertained to sports betting, which was outside their scope for investigation. Consequently, the complaint was referred to a service specializing in sports-betting-related issues, and the case was closed.
The player from Argentina had been unable to withdraw winnings due to an ‘in progress’ verification. Despite multiple attempts to contact the casino via various mediums, the player had not received a response. He confirmed that he played slots, did not use any bonuses, and was the first in his family to open an account at the casino.
We offer daily predictions for all different sports like esports, tennis and football. Both teams to score bets are settled based on the score at the end of the regular 90 minutes of play, including any injury time the referee decides to add. If one side fails to find the net in this regular time, including injury time and the match goes to extra time, it’s counted as a loss. BTTS bets are most effective when you’re aware that both teams have strong attacking players and have a history of scoring goals even if they may also concede a fair amount too.
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She had reached out to 1win multiple times without receiving any response. The Complaints Team reviewed the case and received confirmation from the casino that the account was blocked due to the player’s use of a prohibited betting strategy in sports betting. As the complaint was related to sports betting, the team was unable to provide further assistance and advised the player to seek help from services that handled sports betting issues. The player from South Korea had requested a withdrawal of 540,000 KRW two weeks ago but had not received the payment yet. The issue was resolved after 16 days when the casino canceled the initial withdrawal request, allowing the player to submit a new request, which was processed immediately. The player from South Korea faced difficulties withdrawing funds from 1win, despite having completed the KYC verification.
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Player’s account has been closed following alleged fraudulent activity.
The player from Austria had a pending withdrawal of 80 EUR from 1win Casino since August 29. Although a previous withdrawal of 15 EUR had been completed successfully, support informed him that he needed to complete verification. Despite reaching out to multiple email addresses, he received no response regarding the verification or the delayed withdrawal. The player from India faced difficulties withdrawing funds from 1win casino due to an account block after making a deposit. The Complaints Team attempted to gather more information from the player regarding their communication with the casino and the circumstances of the account block.